Frequently Asked Questions2021-04-22T03:01:49+00:00

Custom Map Questions

How long does it take to create a custom map?2021-04-22T02:22:46+00:00

That depends on how quickly you respond and how busy we are – but you can estimate 4 to 6 weeks. Every map we make is completely from scratch, we do not use templates. We will strive to complete each stage of the process as quickly as possible. A rush service may be available, please contact us to inquire.

What is the process after I purchase a custom map?2021-04-22T02:23:48+00:00

Your purchase confirmation will contain a link to the form you will use to send us the information for your map. Once you fill out your form and send it to us we will start to work on your map. We will send you a draft within 3 weeks of receipt of your form. Then we will meet with you via Zoom to go over your draft and will deliver a second draft of your map within 5 days. If you have additional changes we will deliver a third draft of your map within 3 days. If you have additional changes beyond the third draft we will commence charging our normal hourly rate and deliver additional drafts within 3 days of receipt of requested changes. All approved, final files will be delivered within 3 days of proof approval. We will strive to complete each stage of the process as quickly as possible and not take the entire estimated time.

I already purchased a custom map. Where is the form that I need to fill out?2021-04-22T05:15:55+00:00

For the custom wedding map form, go here.

For the custom special event map form, go here.

For the custom vacation rental map form, go here.

For the business maps form, go here.

I have some ideas but not a clear vision of what I want the map to look like, can you help me figure it out?2021-04-22T02:25:51+00:00

Yes! We love to brainstorm with you. Schedule a Discovery Call with us here and let’s get creative.

I have some ideas on the locations to include on my map but I could use some clarity, can you help me figure them out?2021-04-22T02:27:30+00:00

Yes! We would love to help you figure out which locations would be the best to include on your map. Schedule a Discovery Call with us here and let’s put our thinking caps on.

My map location has very spotty cell service. Can I get a map without the app service included?2021-04-22T02:28:28+00:00

Yes, please contact us here and let’s talk through how we can create a map that would not use our HipMaps app.

My business has more than one location, do I need to purchase multiple maps in your Shop?2021-04-22T02:29:29+00:00

No, you can purchase one map in the Shop. We will create that first map just how you like it, then use it as a template for the remaining maps. The remaining maps will be billed at our normal hourly rate and, because we have already figured out the style, branding, and locations, the remaining maps will each cost less than the first map.

Do you make maps beyond the types you sell in your Shop?2021-04-22T02:30:23+00:00

Absolutely, we can make all kids of maps for all kinds of purposes. For maps like those for wineries, vineyards, and media use we charge by the hour at our normal hourly rate. Contact us here and let’s talk through how we can help you.

Can you put a scannable QR code on my map?2021-04-22T02:35:22+00:00

Yes, we will create a QR code specific to your map and put it on your map if you would like. The QR code will make it easier for your guests to access your map on the HipMaps app. If you do not want a QR code on your map you can chose not to put it on there – it’s totally up to you.

Jigsaw Puzzle Questions

I have some ideas but not a clear vision of what I want in a custom puzzle, can you help me figure it out?2021-04-22T02:38:09+00:00

Yes! We love to brainstorm with you. Schedule a Discovery Call with us here and let’s get creative.

Do you offer free shipping for jigsaw puzzles?2021-04-22T02:38:48+00:00

Yes, we offer free USPS Priority Mail shipping to addresses inside of the USA.

Can you ship jigsaw puzzles outside of the USA?2021-04-22T02:39:33+00:00

Generally yes, please contact us for pricing & availability.

Do you offer rush shipping on jigsaw puzzles?2021-04-22T02:40:24+00:00

Yes, please contact us for pricing & availability.

I already purchased a jigsaw puzzle. Where is the form I should fill out?2021-04-22T05:20:33+00:00

For a custom jigsaw puzzle form, go here.

For a geography jigsaw puzzle form, go here.

How is the jigsaw puzzle packaged?2021-04-22T02:44:13+00:00

Each puzzle comes in a puzzle box with your custom graphic printed on the cover and sides.

You have the option to upgrade to a gift tin, which also has your custom graphic printed on the cover, here.

How are the jigsaw puzzles printed and cut into pieces?2021-04-22T02:45:20+00:00

Your personalized graphic will be created by HipMaps in Sonoma, California. Your jigsaw puzzle will be created by our favorite puzzle company, Portrait Puzzles, which is a family-owned business in La Crosse, Wisconsin. They use the highest print quality available & produce sturdy pieces in a wide variety of shapes and sizes.

What’s the process and timeline for producing my custom jigsaw puzzle?2021-04-22T05:23:02+00:00

Once we receive the form with your puzzle preferences and photographs, we will create your graphic. We will send you a proof of the graphic via email, and you will have an opportunity to make changes and receive a second proof via email. You will not receive your high-quality graphic and the puzzle will not be printed without your proof approval!

This is a custom product so please expect the first draft to arrive within 2 weeks for custom puzzles, and within 1 week for geography puzzles. Once you approve the final proof, Portrait Puzzles will create your puzzle and ship it as fast as they can – please expect them to take 2-3 days to ship the puzzle after they receive the graphic. Your puzzle will arrive directly from Portrait Puzzles. We offer free shipping inside the US. Shipping outside the US is available, please contact us for rates & availability.

If this is a gift and you would like Portrait Puzzles to ship the puzzle directly to the recipient, you can give us that information on the form you will fill out after purchase.

If you have any questions please email us at Hello@HipMaps.com, or call us at 707-383-6909, we are happy to help!

Smartphone App Questions

How do I install the HipMaps app?2021-06-27T03:49:05+00:00

Head to our HipMaps app page here for instructions.

Do you have maps I can use to try out the HipMaps app?2021-06-27T03:49:03+00:00

Head to our HipMaps app page here for access codes to our map of favorite places to drink wine in Sonoma County as well as several sample maps.

What do the symbols do?2021-06-27T03:49:01+00:00
  • The home button zooms to the custom map.

  • The layers button toggles the custom map on and off and the Google Map labels on and off – when the custom map is on the Google Map labels are off, and when the Google Map labels are on the custom map is off.

  • The zoom to my location button brings the view to your current location.

  • The information button brings you to the Frequently Asked Questions, About HipMaps, and other useful information.

Where are the Google Map labels?2021-06-27T03:48:59+00:00

For clarity, when the custom map is on the Google Map labels will be off. When the Google Map labels are on the custom map will be off. To toggle between the custom map and the Google Map labels simply select the layers button (the rectangles).

How do I zoom in and out?2021-06-27T03:45:20+00:00

Just like you do with Apple Maps and Google Maps, you place 2 fingers on the screen and pinch your fingers closer together to zoom in, and spread your fingers farther apart to zoom out.

How do I get directions to a place on the custom map?2021-06-27T03:46:11+00:00

At the bottom of the HipMaps app, select the blue ‘Click here for list and directions’. The list of places on the custom map will appear. Scroll through the list until you find the location you would like directions for. Click on the symbol with the arrow and your native maps app will open and give you directions to that location.

Why can’t I see my location on the custom map?2021-06-27T03:46:49+00:00

If you are not located in the area that the custom map covers, you will not see your location on the custom map.

If you are located inside of the area that the custom map covers and you still do not see your location, close the app completely. Re-open the app and when prompted “Allow ‘HipMaps’ to use your location?” select ‘Allow While Using App’.

If you still do not see your location, go into your device’s Settings and search for ‘Location’. Select Location Services, scroll down to see where HipMaps is listed. Click on HipMaps and select allow location access ‘While Using the App’. Return to the HipMaps app and you should now see your location.

If you still do not see your location, make sure that the app is installed on a GPS-enabled device and that you have connectivity.

How do I avoid having to enter my access code every time?2021-06-27T03:47:23+00:00

If you simply minimize the HipMaps app you will not have to enter the access code every time. If you completely close the app it will ask you for the access code when you reopen the app.

Can you put a scannable QR code on my map?2021-04-22T02:35:22+00:00

Yes, we will create a QR code specific to your map and put it on your map if you would like. The QR code will make it easier for your guests to access your map on the HipMaps app. If you do not want a QR code on your map you can chose not to put it on there – it’s totally up to you.

Will my map be available for everyone to see in the app?2021-04-22T02:36:18+00:00

No. Only the people that you share your map with, or who scan the QR code on your printed map (if you elect to have a QR code) will be able to access your map in the app.

Shop Custom Maps and Puzzles

Three Ways to Connect

Questions? Ideas? Choose one of these ways to reach out. Would love to chat.

Discover

Got a great idea for a custom map but need to bounce it off an expert? Schedule a wee talk with us!

Schedule a 15-minute Discovery Call to find out if we can help!

Icon Calendar Clock
Schedule Now!

Contact

Feeling lost? Difficulty “plotting your course”? We can help! Just drop us a quick line below with your query, or email us at hello@hipmaps.com.

Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.

Subscribe

Get the latest news in maps! We won’t overwhelm your mailbox. Promise.

X marks the spot

You’ve arrived at the right spot!

Go to Top