FAQs Archive - HipMaps

Q: How do I avoid having to enter my access code every time?

If you simply minimize the HipMaps app you will not have to enter the access code every time. If you completely close the app it will ask you for the access code when you reopen the app.

Q: Why can’t I see my location on the custom map?

If you are not located in the area that the custom map covers, you will not see your location on the custom map. If you are located inside of the area that the custom map covers and you still do not see your location, close the app completely. Re-open the app and when prompted “Allow ‘HipMaps’ to use your location?” select ‘Allow While Using App’. If you still do not see your location, go into your device’s Settings and search for ‘Location’. Select Location Services, scroll down to see where HipMaps is listed. Click on HipMaps and select allow location access ‘While Using the App’. Return to the HipMaps app and you should now see your location. If you still do not see your location, make sure that the app is installed on a GPS-enabled device and that you have connectivity.

Q: How do I get directions to a place on the custom map?

At the bottom of the HipMaps app, select the blue ‘Click here for list and directions’. The list of places on the custom map will appear. Scroll through the list until you find the location you would like directions for. Click on the symbol with the arrow and your native maps app will open and give you directions to that location.

Q: How do I zoom in and out?

Just like you do with Apple Maps and Google Maps, you place 2 fingers on the screen and pinch your fingers closer together to zoom in, and spread your fingers farther apart to zoom out.

Q: Where are the Google Map labels?

For clarity, when the custom map is on the Google Map labels will be off . When the Google Map labels are on the custom map will be off . To toggle between the custom map and the Google Map labels simply select the layers button (the rectangles).

Q: What do the symbols do?

[fusion_checklist icon="" iconcolor="#ffffff" circle="" circlecolor="#1a75bc" size="18px" divider="" divider_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""][fusion_li_item icon="fa-home fas"] The home button zooms to the custom map. [/fusion_li_item][fusion_li_item icon="fa-layer-group fas"] The layers button toggles the custom map on and off and the Google Map labels on and off – when the custom map is on the Google Map labels are off, and when the Google Map labels are on the custom map is off. [/fusion_li_item][fusion_li_item icon="fa-crosshairs fas"] The zoom to my location button brings the view to your current location. [/fusion_li_item][fusion_li_item icon="fa-info fas"] The information button brings you to the Frequently Asked Questions, About HipMaps, and other useful information. [/fusion_li_item][/fusion_checklist]

Q: Do you have maps I can use to try out the HipMaps app?

Head to our HipMaps app page here for access codes to our map of favorite places to drink wine in Sonoma County as well as several sample maps.

Q: How do I install the HipMaps app?

Head to our HipMaps app page here for instructions.

Q: What's the process and timeline for producing my custom jigsaw puzzle?

Once we receive the form with your puzzle preferences and photographs, we will create your graphic. We will send you a proof of the graphic via email, and you will have an opportunity to make changes and receive a second proof via email. You will not receive your high-quality graphic and the puzzle will not be printed without your proof approval! This is a custom product so please expect the first draft to arrive within 2 weeks for custom puzzles, and within 1 week for geography puzzles. Once you approve the final proof, Portrait Puzzles will create your puzzle and ship it as fast as they can – please expect them to take 2-3 days to ship the puzzle after they receive the graphic. Your puzzle will arrive directly from Portrait Puzzles. We offer free shipping inside the US. Shipping outside the US is available, please contact us for rates & availability. If this is a gift and you would like Portrait Puzzles to ship the puzzle directly to the recipient, you can give us that information on the form you will fill out after purchase. If you have any questions please email us at Hello@HipMaps.com , or call us at 707-383-6909, we are happy to help!

Q: How are the jigsaw puzzles printed and cut into pieces?

Your personalized graphic will be created by HipMaps in Sonoma, California. Your jigsaw puzzle will be created by our favorite puzzle company, Portrait Puzzles, which is a family-owned business in La Crosse, Wisconsin. They use the highest print quality available & produce sturdy pieces in a wide variety of shapes and sizes.